This Privacy Policy is issued by Liugang Trading Inc and its affiliates and details how liugangtech.com (Hereinafter referred to as “we”,”us” “our website” or “LIUGANGTECH”) collects, uses, and discloses your Personal Identifiable Information when you visit or make a purchase from the Site and applies to all services offered by LIUGANGTECH, whether you obtain LIUGANGTECH’s services via PC, mobile terminal or other devices.

This Privacy Policy applies only to LIUGANGTECH’s practices, technologies, and services,and does not apply to any products or services provided by third parties (collectively referred to as “Third-party Services”). Our online properties may include links to websites and online services that are operated by other companies not under the control or direction of LIUGANGTECH. If you provide or submit Personal Data to those websites or online services, the privacy policies on those websites or online services apply to your Personal Data. We encourage you to carefully read the privacy policies of any website you visit.

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our Application or website you used prior to the change becoming effective. All changes shall be effective from the date of publication unless otherwise provided. We encourage you to periodically review this page for the latest information on our privacy practices.

You may also have certain rights regarding the information we collect about you. Specifically, the rights of Data Subjects under the GDPR are explained in Section (9) below. 

This Privacy Policy will help you understand the following content:

1. Collection and Purposes of Personal Data
2. Legal Basis for Processing
3. Cookies, Analytics and Tailored Advertising
4. Protection of your Personal Data
5. Disclosure of Personal Data to third parties
6. Data retention
7. Your privacy rights
8. International transfer of personal data
9. Direct Marketing
10. 10. Special provision on right to privacy of minors
11. 11. Amendment to this Policy
12. Contact information

1. Collection and Purposes of Personal Data

Data you may provide. We will collect the personal data you provide when you interact with us, such as when you create an account, contact us, submit an online form, use our online support. If you place an order, we collect personal data in connection with the order.

This categories of data you may provide includes,

1. Registration

In order to provide you with better service, when you create a personal account on our website, we collect name and email address, or your third-party account name.

1. Subscription Information

We collect your email in order to push you news information, logistics information, discount offers, and marketing information about products and services, transaction information, policy terms.

1. Purchase Information

In order to provide you with logistics information inquiries, product returns and refunds, we may collect information about your purchases, quantities, prices, discounts.

1. Payment Information

When you purchase a product, our third-party payment provider（like PayPal） collects your name, email address, bank card type and card number, or other information about the online purchase channel.

1. Customer service form / after-sales service

In order to provide you with payment services, fulfill your orders and keep you informed of product services and the latest offers，we will collect your transaction records, shipping address,billing address，country or region and other order information.

1. F. Web log analysis records

In order to provide you with a better marketing experience and convenient service for marketing research, campaign planning and troubleshooting, we may collect web logs or information through third party tools and such information doesn’t contain any personal identifiable data

2. Legal Basis for Processing

The purposes for which we Process Personal Data, if you are Subject to the GDPR, and the legal bases on which we perform such Processing, are as follows:

Perform our contractual services or prior to entering into a contract with you: If you order products or services from us or if you contact us to request our products or services, we use your Personal Data to provide you with these products or services, including for account and contract management, to facilitate user benefits and services, including customer support and process payment for our products and services or with information that may be relevant for you to decide on whether you want to order our products and services;

Justified by our legitimate interests: The usage of your Personal Data may also be necessary for our own business interests. For example, we may use some of your Personal Data to update and monitor the services, or diagnose or fix technology problems; help maintain the safety, security and integrity of our property and services, technology assets and business; enforce our terms, resolve disputes, carry out our obligations and enforce our rights, and protect our business interests and the interests and rights of third parties; and prevent, investigate or provide notice of fraud or unlawful or criminal activity.

Consent: In some cases, we may ask you to grant us separate consent to use your Personal Data. In this case, you can revoke your consent at any time with effect for the future.

Compliance with legal obligations: We are obligated to collect or retain certain Personal Data because of legal requirements, for example, tax or commercial laws, or we may be required by law enforcement to provide Personal Data on request.

3. Cookies, Analytics and Tailored Advertising

A cookie is a small data file that’s downloaded to your computer or mobile device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We collect information from you when you visit our website or use our mobile applications related to your service. such as your device’s Internet Protocol (“IP”) address, browser type and version, the pages of our Site you visit, the time and date of your visit, the time spent on specific pages and other statistics, and whether you arrived at our pages via social media or email. We collect this information through various channels, including cookies, web beacons and other means such as Google Analytics and Facebook Pixel.

Google Analytics. We analyze the data we get from Google Analytics only to improve our website. We don’t integrate the information collected from Google Analytics and such information does not contain any personal identifiable data. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

Google Ads/Facebook Pixel. We also use Google Ads and Facebook Pixel to deliver specific advertising on our website.. You can learn more about how to accept or opt out of advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices.

For more information on how we Process Your Personal Data regarding marketing, analytics, Cookies and tracking technologies, please see our Cookie Notice

4. Protection of your Personal Data

When you enter, submit or access your personal information, we take various security measures to keep your information secure. For example, where possible, we use encryption technology to transmit and store data. We use access controls and confidentiality commitments to further restrict access to this data.

We have organizational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

Your personal information provided on our website and online credit card transactions are transmitted through a secure server. We do not store any credit card details which is handled by 3rd party payment provider “Stripe”. Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, billing address, delivery address and credit card number.

5. Disclosure of Personal Data to third parties

If it is necessary for providing you premium products or services, we may cooperate with third-party service providers to analyze or process your personal data: Your personal information may share to third parties listed below in order to fulfill your order.

• To give you a better website experience: We use Wordpress as our website builder and optimization tool and may share your data with them. (Please refer to the first part of this policy.)
• To build a safe payment environment for you:We cooperate with third-party payment provider（like Stripe and PayPal）, and the final payment channel depends on your payment choice. We may share your information, your credit or debit card number, and other card information for online purchases with them.
• To transport your goods: We may share your information (name, address, phone number) with DHL, FedEx, or YunExpress transport company. In some situations if your item is out of stock and has to be shipped by FBA, your information may be shared with Amazon INC.
• To offer you our products and services: We share your information (name, email address) with our third-party Affiliates and Service providers (like GOAFFPRO) and any subcontractors as required.
• To market our campaign: We share your data (name, email address) with third party marketing partners (like Omnisend for email marketing, ) and advertising partners (like Facebook、Google 、Quora、Reddit for digital advertising marketing) to market our campaign on liugangtech.com and other sites that you may visit.
• Third-Party Links and Websites. Our Website may have links to and from the websites of third parties. If you click a link to any of these websites, please notice that these websites have their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any data.
• Disclosures Required by Law. We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information in order to comply with any legal obligation.
• Independent advisors. We may disclose Personal Data to our independent advisors such as accountants, auditors, consultants, lawyers, and other outside professional advisors to LIUGANGTECH, subject to binding contractual obligations of confidentiality;
• Corporate Transactions.if LIUGANGTECH is involved in a corporate business transaction, such as a merger, acquisition, or sale of all or a portion of our company assets, we may disclose Personal Data to a third party during negotiation of, in connection with or as an asset in such a corporate business transaction. If LIUGANGTECH completes such a corporate business transaction, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data. Personal Data may also be disclosed in the event of insolvency, bankruptcy or receivership;

If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding contractual obligations to: (i) only Process the Personal Data in accordance with our prior written instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data; together with any additional requirements under applicable law. Please note that third parties and business partners may process your Personal Data in accordance with their own privacy policies and terms of service. We may also disclose your Personal Data to any other third party or publicly with your prior consent or direction.

6. Data retention

We take every reasonable step to ensure that your Personal Data is only processed for the minimum period necessary for the purposes set out in this Policy. We will retain Personal Data in a form that permits identification only for as long as:

(a) we maintain an ongoing relationship with you (e.g., where you are a user of our services, or you are lawfully included in our mailing list and have not unsubscribed); or 

(b) your Personal Data are necessary in connection with the lawful purposes set out in this Policy, for which we have a valid legal basis (e.g., where your Personal Data are included in a contract between you and us, and we have a legitimate interest in Processing those Personal Data for the purposes of operating our business and fulfilling our obligations under that contract; or where we have a legal obligation to retain your Personal Data),

The criteria for determining the duration for which we will retain your Personal Data are as follows:

(a) any applicable limitation period under applicable law (i.e., either any statutory retention periods as required by the law of the European Union or a member state of the EEA, or any period during which any person could bring a legal claim against us in connection with your Personal Data, or to which your Personal Data are relevant); and

(b) an additional two (2) month period following the end of such applicable limitation period (so that, if a person brings a claim at the end of the limitation period, we are still afforded a reasonable amount of time in which to identify any Personal Data that are relevant to that claim),

in addition, if any relevant legal claims are brought, we continue to Process Personal Data for such additional periods as are necessary in connection with that claim.

Once the periods in paragraphs above have concluded, we will either:

(a) permanently delete or destroy the Relevant Personal Data; or

(b) anonymize the Relevant Personal Data.

7. Your privacy rights

We are committed to complying with the highest possible international data privacy laws, such as GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). According to the applicable legislation, you can exercise the following rights:

Access: you can obtain information about the processing of your personal data and a copy of those personal data;

Rectification: if you consider that your personal data are inaccurate or incomplete, you may request to be corrected or modified by following your instructions;

Delete: If you find our collection and usage of your personal information are in violation of the Laws, etc,. or mutual agreements, you may contact us at [https://liugangtech.com/pages/contact-us] or email [marketing@liugangtech.com] and request to delete your personal information collected through such acts;

Refuse to receive promotion notifications: click on “unsubscribe” button in any emails sent by us to refuse to receive promotion notifications.

you have the right to access the Personal Information we hold about you, to port it to a new service, and to request that your Personal Information be corrected, updated, or erased. Please kindly contact us to exercise these rights through the contact information below marketing@liugangtech.com.

 

EEA and UK Individuals’ Rights

If you are from the European Economic Area or United Kingdom, you have the right, under certain circumstances to:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

If you are from the European Economic Area, you also have the right to lodge a complaint with a supervisory authority, under certain circumstances.

You may contact us using the contact details provided in the “Contact Information” section below for more information or to exercise your rights.

California Privacy Rights

Request for Information and Deletion (CCPA). California consumers have the right to request, up to twice in a 12-month period, that a business that collects personal information about the consumer disclose to the consumer the information listed below for the preceding 12 months. We have the right to request verification of your identity for all requests for information.

(1) The categories of personal information it has collected about that consumer.

(2) The categories of sources from which the personal information is collected.

(3) The business or commercial purpose for collecting or selling personal information.

(4) The categories of third parties with whom the business shares personal information.

(5) The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.

(6) The categories of personal information that the business disclosed about the consumer for a business purpose.

(7) The specific pieces of personal information it has collected about that consumer.

To make such a request, please email us at 【marketing@liugangtech.com】.

 

Do Not Sell My Personal Information (CCPA). California consumers have the right to opt out of the sale of the consumer’s personal information. We do not sell your personal data to third parties. However, under the CCPA, some sharing of personal information necessary to provide you with personalized ads may be considered a “sale,” even if no money is exchanged, such as our use of Facebook Pixel and similar technologies. You may learn more about how to opt out of such personalized ads through our Cookie Policy.

Third Party Marketing. California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact details provided in the “Contact Information” section below.

 

Automatic decision-making

You have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

8. International transfer of personal data

To operate our business, we may send your personal information outside of your state, province, or country. This data may be subject to the laws of the countries where we send it .We use Shopify service providers to handle data and we send your personal data across borders according to the policy of Shopify. Shopify is a Canadian company, but it work with and process data about individuals across the world. When we send your information across borders, Shopify take steps to protect your information, and try to only send your information to countries that have strong data protection laws.
Please refer to Shopify’s Privacy Policy for more information.

9. Direct Marketing

We Process Personal Data to contact you via email, telephone, direct mail, or other communication formats to provide you with information regarding Sites, Applications, products, and services that may be of interest to you. If we provide Sites, Applications, products, or services to you, we may send or display information to you regarding our Sites, Applications, products, or services, upcoming promotions and other information that may be of interest to you, including by using the contact details that you have provided to us, or any other appropriate means, subject always to obtaining your prior opt-in consent to the extent required under applicable law.

You may unsubscribe from specific promotional email campaigns at any time by simply clicking on the unsubscribe link included in every promotional electronic communication we send. After you unsubscribe, we will not send you further promotional emails in connection with the email campaigns you have unsubscribed from, but in some circumstances we will continue to contact you to the extent necessary for the purposes of providing any Sites, Applications, products, or services you have requested or in connection with any email campaigns to which you remain subscribed.

10. Special Privacy Policy for Minors

Our Sites, Applications, products, or services are not directed to children under the age of 16. As a result, our Sites, applications, products, or services do not request or knowingly collect Personal Data from individuals under the age of 16. If you are not 16 or older, you should not visit or use our Sites, applications, products, or services. In accordance with the provisions of the Children’s Online Privacy Act, we do not intentionally collect Personal Information from children. If you are the parent or guardian believe your child has provided us with Personal Information, please contact us [marketing@liugangtech.com] below to request deletion.

11.  Amendment to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Your continued use of our products and services after the effective date of the Privacy Policy constitutes your acceptance of the revised Privacy Policy. If you do not agree, please do not use our products or services and contact us[ marketing@liugangtech.com] to close your account you may have created.

12. Contact Information

We have assigned personnel specifically for the protection of personal information. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by

E-mail: marketing@liugangtech.com